Direct Payment Support Service

Service available to Hammersmith & Fulham residents only

What is a Direct Payment?

Money is made available by Hammersmith and Fulham Council to individuals who are eligible for social care services. This is called a Direct Payment.

A Direct Payment gives you the opportunity to purchase your own support. The goal is to empower you by giving you more flexibility, choice and control over how services are provided to you. 

What is a Direct Payment?

Set Up

If you want to receive a Direct Payment your social worker or assessor will make a referral to us. From there, we can meet at our offices or in a convenient location (including your home) to support you in setting up and managing your Direct Payment. This can include:

  • Options for managing your payments and support
  • Choosing a suitable agency or provider
  • Paying for activities in your community
  • Explaining how the Council monitors your payment

Recruiting a Personal Assistant

We can support you in hiring a personal assistant. 

  • We will help you write a job description outlining what kind of person you are looking for and detailing the tasks involved
  • We can place adverts on job sites 
  • We can also assist with interviews, references, DBS checks, setting up insurance and providing contracts of employment

Advice and Information

Are you thinking about using a Direct Payment, but would like more information? We will be here to any answer any questions you may have.

We can also:

  • Introduce you to other people who use Direct Payments
  • Signpost other helpful organisations
  • Provide ongoing support while you are using your Direct Payment  


We can direct you and your personal assistant (PA) to any relevant training that may be needed. 

Action on Disability hosts a range of training. Information about training can be found here or Email: or Call 0207 385 2098.

Skills for Care have funding available for individual employers. We can help you apply for this funding. For more information, click here to visit their website.

Keep an eye on our website for more information on Action on Disability training!

Upcoming Training:

List of training- in person

First Aid Training- Wed 6th March.

First Aid in the Workplace Tickets, Wed 6 Mar 2024 at 09:30 | Eventbrite

Deaf Awareness AoD- Wed 27th March.

Deaf Awareness Training Tickets, Wed, Mar 27, 2024 at 9:30 AM | Eventbrite

Deaf Awareness Richmond- Wed 3rd April.

Deaf Awareness Training Tickets, Wed, Apr 3, 2024 at 9:30 AM | Eventbrite


Online Training:

LD Training Online- Tues 12th March.

Resilience Training- TBA

Communication Skills in Health and Social Care- TBA

Ongoing online training:

Health and Safety Awareness

Infection Control

Equality and Diversity

Online Trainings for Action on Disability Clients Tickets | Eventbrite

Direct Payment Peer Support Group

The Peer Support Group is facilitated and attended by people who receive a direct payment in Hammersmith and Fulham. They support each other in lots of ways. The meetings give you a chance to meet other DP recipients, raise concerns, share ideas and listen to speakers who are invited along to talk on different topics.

The group meet regularly at AoD’s offices, Centre for Independent Living, Mo Mowlam House, Clem Attlee Court, London, SW6 7BF. The group send information shared at each meeting to everyone who has signed up. This means that people who can’t attend don’t miss out!

Meetings are accessed in person at our offices or via Zoom. Please contact us for the meeting link, we can also send you some guidance on how to use the platform.

If you are on Facebook, click here to join our Peer Support Facebook Group!


T: 0207 385 2098 or 020 3080 0380



We have created some useful factsheets, which are available in Easyread formats on request. These factsheets were co-produced with our partners Ruils and the Direct Payment Peer Support Group. We will continue to create more factsheets to help you understand Direct Payments and your employer responsibilities, so keep checking the website for updates. Click on the buttons below to download the factsheets.

Consent Form

Co-Produced Service

Contact AoD

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