Direct Payment Support Service

Service available to Hammersmith & Fulham residents only

What is a Direct Payment?

Money is made available by Hammersmith and Fulham Council to individuals who are eligible for social care services. This is called a Direct Payment.

A Direct Payment gives you the opportunity to purchase your own support. The goal is to empower you by giving you more flexibility, choice and control over how services are provided to you. 

What is a Direct Payment?

Set Up

If you want to receive a Direct Payment your social worker or assessor will make a referral to us. From there, we can meet you in a convenient location (including your home) to support you in setting up and managing your Direct Payment. This can include:

  • Options for managing your payments and staff
  • Choosing a suitable agency or provider
  • Paying for activities in your community
  • Explaining how the Council monitors your payment

Recruiting a Personal Assistant

We can support you in hiring a personal assistant. 

  • We will help you write a job description outlining what kind of person you are looking for and detailing the tasks involved
  • We can place adverts on job sites and set up a free profile on
  • We can also assist with interviews, references, DBS checks, setting up insurance and providing contracts of employment

Advice and Information

Are you thinking about using a Direct Payment, but would like more information? We will be here to any answer any questions you may have.

We can also:

  • Introduce you to other people who use Direct Payments
  • Signpost other helpful organisations
  • Provide ongoing support while you are using your Direct Payment  


We can direct you and your personal assistant (PA) to any relevant training that may be needed. 

Skills for Care have funding available for individual employers. We can help you apply for this funding. For more information, click here to visit their website.

We will also be delivering training sessions throughout the year, keep an eye on our website for more information

Direct Payment Peer Support Group

The Peer Support Group is facilitated and attended by people who receive a direct payment in Hammersmith and Fulham. They support each other in lots of ways. The meetings give you a chance to meet other DP recipients, raise concerns, share ideas and listen to speakers who are invited along to talk on different topics.

The group meet regularly at AoD’s offices on Lillie Road. They send information shared at each meeting to everyone who has signed up. This means that people who can’t attend don’t miss out!

Meetings are accessed via Zoom. Please contact us for the meeting link, we can also send you some guidance on how to use the platform.

If you are on Facebook, click here to join our Peer Support Facebook Group!


T: 020 3080 0380


Covid-19 Update

We are still delivering our service remotely and will be available via telephone and email during this time.

Do you employ PAs?

Regularly Updated Guidance from Skills for Care

Returning to work – please contact your employer’s insurance provider

Council Guidance:

Click here for more information on using your Direct Payment

Government Guidance:

Click here for guidance for people who use DPs

Click here for NHS England’s Easy Read Factsheet

Click here to order PPE – Personal Protective Equipment

Order Rapid Lateral Flow Tests:

Rapid Lateral Flows test are still available for those that are eligible.

Click here to order Rapid Lateral Flow tests

If you need any assistance completing any of these forms or would like and help or advise, please contact Action on Disability Direct Payment Team: Mon – Fri, from 9am-5pm:

T: 020 3080 0380



We have created some useful factsheets, which are available in Easyread formats on request. These factsheets were co-produced with our partners Ruils and the Direct Payment Peer Support Group. We will continue to create more factsheets to help you understand Direct Payments and your employer responsibilities, so keep checking the website for updates. Click on the buttons below to download the factsheets.

Consent Form

Co-Produced Service

Contact AoD

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